Returns & Exchanges
Before starting the process of EXCHANGE OR RETURN of the product you must bear in mind that:
Items must be in their original packaging, plus they must be in “AS NEW” condition, that is, unwashed and unworn.
Please make sure that the product is well packed in its original bag and protected with an opaque bag (carrier type) or box to avoid damage during transport and thus arrive in the perfect condition that it was sent to avoid problems in this process.
Personalized items will not have the option of return or exchange, these will be closed by Design Control and acceptance by the client.
In textile printing, slight variations in tone, both in color tests, as well as in the subsequent delivery of the garment are always possible and unavoidable. HALTERAS maximizes its effort to reproduce the colors of the catalog (online or in brochures) and its website in the most realistic way possible. In particular, the colors that can be seen on the HALTERAS website depend on the customer’s display settings, so HALTERAS cannot guarantee an adequate color comparison.
HOW DO I START THE RETURN PROCESS
The CUSTOMER may return any product as long as it is justified as a cause of manufacturing defect, stain, sublimation error and / or any factory-derived problem. Said return is subject to verification by HALTERAS of the manufacturing fault.
In case of return, we will proceed as follows:
- Inform Halteras of the reason for the return through the mail: orders@halteras.es: corresponding order number, The date of purchase of the item, address where it was sent, personal data and email used in the purchase.
- Proceed by the client to send the garment to the following shipping address: In Time Sublimación SL, Carrer del Bruc, 132, 08203 Sabadell, Barcelona. The client will be responsible for the shipping costs of the garment.
- At the reception of the garment, Halteras will study it and verify the incidence transmitted by the client.
- Halteras will inform the client of whether or not to proceed with the return as the reasons for return transmitted by the client are valid or invalid.
Said return is subject to verification by HALTERAS of the manufacturing fault. - In the case that they are valid reasons: the new garment will be sent to the address provided in the initial order if it is not changed. And a payment will be made into account of the expenses that the shipment of the garment to our facilities entailed. Said payment will be made effective within a week after receipt and final confirmation of the product sent.
- In the event that the reasons for the return are not valid: The original garment will be returned without change and the customer assuming the shipping costs derived from said return by debiting the account after completion of said shipment.
Any transport operator that is not one of those offered by HALTERAS, will be under the responsibility of the client. HALTERAS is not responsible for loss or damage by independent carriers.
CHANGES (ONLY SPAIN AND PORTUGAL)
Changes can be made between similar Collection products, this means that size changes of the same product are accepted.
The shipping costs arising from a change in size, color and / or model will be borne by the customer: return of the garment to Halteras and reshipment of the new garment with the size selected later.
In the event that you have purchased a model and want to exchange it for another with a lower amount, the difference will not be refunded, but a discount voucher equivalent to said difference will be delivered to exchange for the purchase of our products. Any questions and / or clarification please let us know by email to orders@hateras.es
If you want a different product for a higher amount, please return the garment and pay the difference in price in relation to the new garment to be purchased in order to proceed with its shipment. Any questions and / or clarification please let us know by email to orders@hateras.es
In all cases, you must specify the reference of the purchase contract, the amount thereof, attaching a copy of the invoice and indicating the size, color and model that you have purchased and the one you want us to send you.
For all cases that involve a change in size and / or model: after collecting the garment at your home, we will proceed to check that it is in perfect condition, being so we will proceed to send the new garment. This entire process takes a variable time depending on the purchase address of the product.
CUSTOMIZED items will not have an exchange option.
For more information or questions, send an email to orders@halteras.es including:
The date of purchase of the item
Address in which it was sent.
Personal data and email used in the purchase.
Tracking number that corresponds.
HOW DO I RECEIVE MY MONEY?
Once it is verified and determined that the reason for return is a manufacturing error, the corresponding economic amount will be returned within 7 working days.
CUSTOMIZED items will not have a return option.
DEFECTIVE PRODUCTS
We control the quality of each product. However, in minimal cases, there may be a manufacturing defect. If you believe that your product has a manufacturing defect, please contact us at orders@halteras.es and tell us about the case. Products damaged as a result of excessive use over a long period of time will not be considered defective.
HALTERAS after verification and consideration of the defect in the garment will bear the shipping costs in case of changes as long as the collection is scheduled by HALTERAS within Spain and Portugal and in NO case if the customer has chosen a different shipping method than the one. cheaper, or if the change is made outside the aforementioned territories.
ORDER CANCELLATION PROCESS
Before sending the binding order, you can at any time review the order data (merchandise, quantity, price, shipping and payment method) and, if necessary, modify it.
The order process can be canceled at any time as long as the cancellation is communicated by e-mail to orders@halteras.com before the shipment is confirmed. If the order has already been sent but the client still wants to continue with the cancellation, HALTERAS will refund its value less the cost of shipping and subsequent return.
The confirmation of the entry of the order is made with an automatic email immediately after the order is sent, this does not imply the acceptance of the offer by HALTERAS.
To process your cancellation, please send us an email to orders@halteras.es … with your personal data and the order’s identification data (order number) or by calling +633.058.163 if you have any questions.